Terms of Services
Licence Requirements
All drivers must have held a full and valid driver’s licence for at least five years (NZ, international, or overseas). Non-English licences require an official translation or IDP.
Rental & Billing
Rentals operate on a 24-hour cycle. Fees include 15% GST. Payment options include cash, credit card, or debit plus card. A credit card imprint is strictly required for security bonds.
Cancellations & Returns
Cancellations within 7 days incur a 1-day or 10% fee. Cancellations within 48 hours or no-shows are billed in full. Early vehicle returns are non-refundable.
Insurance Excess Details
For drivers aged 25 and older, standard insurance excess starts from NZ$2,500 + GST. Specialty items carry higher tiers. Optional windscreen coverage is accessible upon request.
One-Way Bookings
One-way routes are operational between designated regional hubs. Bookings remain conditional on minimum block lengths and localized vehicle retrieval adjustments.
Child Passenger Restraints
NZ compliance standards mandate compliant car seats for children up to 7 years old. Capsule, infant, and booster options can be attached dynamically to your booking by specifying child weight parameters.
Rental Agreement Overview
This structural agreement stands binding between Zoom Rental Cars (the “operator”) and the designated primary traveler signatory (the “hirer”).
1. Vehicle and Rental Term
The operator agrees to rent the vehicle specified in the agreement to the hirer for the agreed period.
2. Authorized Drivers
Only drivers listed in the agreement may drive the vehicle. All drivers must hold a valid full licence for a minimum of five years appropriate to the vehicle class.
3. Rental Charges
The hirer must pay the rental fees outlined in the agreement. Additional charges may apply for fuel, distance, RUC, late returns, damage, tolls, traffic violations, and related administration fees. These may be charged to the credit card provided.
warning 4. Vehicle Use Restrictions
The vehicle must not be used for:
- ✕ Paid passenger services (unless licensed)
- ✕ Sub-rental or unauthorized assignments
- ✕ Driving under any illegal influence
- ✕ Performance tracking, racing, or towing
- ✕ Off-road / banned tracks (Skippers Rd, 90 Mile Beach)
- ✕ Exceeding structural loading limits
5. Operator Responsibilities
The vehicle will be provided in a safe and roadworthy condition, with a current Certificate of Fitness.
6. Hirer Responsibilities
The hirer agrees to safely operate the asset, monitor operational fluids, park it securely when left unattended, avoid odometer alterations, alert dispatch instantly on warning light events, and fully cover all engine flush liabilities originating from fuel type mistakes.
7. Traffic Infringements
The hirer is responsible for any fines or penalties incurred during the rental. The operator may charge the hirer’s card for these, plus an administration fee. The hirer has the right to dispute infringements with the relevant authorities.
8. Insurance Coverage & Exclusions
Standard liability parameters cover core vehicle repair overheads and third-party incident baseline provisions up to the selected excess limit. Exclusions wipe liability limitations cleanly, converting full incident asset costs over to the hirer under instances of localized DUI events, unlogged operator usage, reckless maneuvers, restricted track incursions, or failures to log claim reports instantly.
9. Hirer’s Own Insurance
If the hirer chooses to use personal insurance, they assume full liability for all damage or loss to the vehicle and related costs.
10. Accidents & Breakdowns
In the event of an accident or mechanical issue, the hirer must notify the operator immediately. Unauthorized repairs are not permitted unless necessary to prevent further damage. Replacement vehicles may be offered at the operator’s discretion, but no refund will be issued for unused rental time.
11. Return of Vehicle
The vehicle must be returned by the agreed date, unless an extension is approved in advance. The operator may reclaim the vehicle without notice if terms are breached. The hirer is liable for any damage identified upon inspection.